Terms & Conditions

Standard Terms and Conditions of BYBORRE LABEL

Welcome to the BYBORRE webshop. Please review these Standard Terms and Conditions that govern your use of, and purchase of, items from our site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms.


General

We are accessible through phone and email during business days from 10 AM to 5 PM. For contact information please see our contact page. When placing an order through byborre.com,  you agree to our terms and conditions as a business and a shop. 


Term of use

Applicability
The Standard Terms and Conditions apply to each offer by BYBORRE LABEL in the Webshop, the use of the Website, and each Agreement concluded through the Website.

Amendments
BYBORRE LABEL may amend and/or supplement these Standard Terms and Conditions at any time. Amendments will not apply to Agreements already concluded. The current version of the Standard Terms and Conditions is published on the Website. If you do not accept any amended and/or supplemented Standard Terms and Conditions, you can no longer order the Item.

Correctness of information
BYBORRE LABEL does not warrant that the information in the Webshop will always be accurate, up to date or complete. BYBORRE LABEL is not bound by apparent writing and other errors in the offer on the Website.

Login Details
As part of the ordering process you must provide Login Details. By providing your Login Details, you warrant to BYBORRE LABEL and acknowledge that you are personally responsible for ensuring that the information furnished when creating your Login Details is correct, complete and up to date. You are responsible and liable for any use made of your Login Details.

As soon as you know or have good reason to suspect that Login Details have been compromised or have become known to an unauthorized person, please notify BYBORRE LABEL via [email protected] and adjust your Login Details.

BYBORRE LABEL reserves the right to change the login procedure if it considers this necessary for the proper functioning of the Website.


Offer and conclusion of your order

Your order concluded by completing the ordering process on the Webshop. One of the steps of the ordering  process is acceptance of the Standard Terms and Conditions.

An offer in the Webshop is always without obligation, and BYBORRE LABEL may still withdraw an offer within 24 hours after an order is placed.

Cancelling or changing an order
Cancelling or changing an order is not possible. After an order is confirmed, the packing and shipping process starts immediately. Please contact us via [email protected] if you have any questions regarding this process.


Item information

Availability
BYBORRE items displayed on the Webshop are available while supplies last. Although availability may be indicated on the website, we cannot guarantee item availability and items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all items or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship items which have substantially similar functionality and specifications to the items ordered or cancel your order.

Sizing of our items
BYBORRE item sizes can differ from standard European male/female sizes due to the ‘unisex’ label. Please check out our size measurement chart on the item page in our Webshop to get the right size. Not sure, contact us during workdays via [email protected]

Colours
We have done our best to display the colours of our items as accurately as possible that appear in our Webshop. Actual colours may differ in real life, due to the fabric structure and/or your monitor’s display. Therefor we cannot guarantee the accurateness of the displayed colours.

Design
All item designs are made by BYBORRE LABEL. All outings in the Webshop and/or all photography rights are reserved by BYBORRE LABEL and fall under the scope of the Intellectual Property Rights of BYBORRE LABEL unless otherwise noted.


Prices & Payment

Prices
The prices displayed in the Webshop are quoted in euros. All prices include handling or taxes (total at end) excl. shipping, if delivered to customers within Europe. For customers outside Europe, additional charges may apply upon receiving of the items. Please email us via [email protected] if you have questions regarding the displayed prices or additional charges.

Payment methods
The available payment methods are:

PayPal payments
iDeal payments
Credit card payments (Visa, Mastercard, American Express)


Shipping & handling charges

Shipping costs
A shipping fee of 25 Euro applies to all purchase amounts below 300 Euro. For purchases resulting in an purchase amount of 300 Euro or more, the shipping is without extra costs. For international orders outside of the EU our prices are excluding custom fees and all additional taxes. We cannot be held responsible for any additional costs. In case this results into issues, please let us know via [email protected] Return costs are for the customer.

Shipping timeframe
We strive for 2-3 Business days delivery time within The Netherlands/Europe. International shipping we strive for 3-6 Business days delivery time. Delivery times as stated are estimates only and are not of the essence of the Agreement. If you have not received your purchase after 2 weeks, please notify us via [email protected]

Shipping liability
BYBORRE LABEL is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items.  The customer is responsible for the products after delivery of the items.

Please note we cannot ship to China, Russia and Belarus. Please also note that orders placed on weekends and/or during and around holidays, may take longer.


Return/Exchange policy

Return policy
You have the right to return your order within 30 days of receipt of the Item without giving reasons, unless one of the exceptions specified in Section 230p in Book 6 of the Dutch Civil Code applies. Where applicable, you may exercise this right by using the standard return form provided by BYBORRE LABEL and returning the delivered Item to BYBORRE LABEL. Return costs are for the customer, unless otherwise indicated by BYBORRE LABEL customer service.

The Item(s) can only be returned when they are completely unused/undamaged and sent in the original packaging.

Refund
We strive to process your refund within five working days counting from the day we receive the Item(s) return. However, do take into account that we are legally entitled to process refunds within 14 working days. Also, please note that it can take up to 5 working days for the money to be on your account.

Exchange policy
You have the right to exchange your Item(s) for a different size. Please contact us at [email protected] with your order number, the items(s) being exchanged, and the new size you think is better for you. Ship your original items(s) in the same conditions they were received (using our return instructions above) and we’ll send your new replacement item(s) as soon as we’ve received the exchanged items. The exchange costs will be paid by you.


Conformity

If an Item does not conform to the order, we will either repair the Item or subsequently deliver any missing Item or parts of an Item, as decided by us, free of charge within a reasonable period. If an Item cannot be repaired, or if we cannot reasonably be expected to repair an Item, we will replace the Item.

A claim that an Item does not conform to the order will not be accepted if you were or should reasonably have been aware of the defect at the time of conclusion of the order or if such a claim is incompatible with the nature of the Item purchased or the nature of the defect.

Vouchers can not be used on sale items.


Complaints Policy

Any complaints in regards to your order can be sent to [email protected]. We do our best to address any complaint within a reasonable time.

Privacy
(Personal) data is provided to BYBORRE LABEL when you visit the Webshop, place an order and provide your Login Details. This (personal) data will be processed in accordance with our Privacy Statement and the applicable rules and legislation.

Liability
BYBORRE LABEL is not liable for any indirect or consequential loss or damage, such as loss of profits, loss of turnover, unrealized savings and other similar financial losses, or loss of or damage to goodwill, standing or reputation.

To the extent that we are liable, such liability is limited to a maximum of the price of the Item.

Disclaimer 
This Webshop and all contents of the site are provided on an “as Is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. By the use of the webshop you acknowledge, that the use of the site is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment use in connection with your use of our site, and that BYBORRE LABEL shall not be liable for any damages of any kind related to your use of this site.

Miscellaneous provisions
You are not entitled to assign any rights and obligations under the Agreement to third parties. The Agreement is governed by the laws of the Netherlands.